Privacy Policy

Welcome to crenitholva's Privacy Policy. We take your privacy seriously and want you to understand how we collect, use, and protect your personal information when you visit our website or use our financial planning consultation services.

Information We Collect

We collect information you provide directly through our website forms, consultation requests, and communications. This helps us deliver personalized financial planning discussions tailored to your circumstances.

• Contact details including name, email address, phone number, and mailing address
• Financial information such as income range, asset values, and planning goals
• Communication preferences and consultation scheduling information
• Website usage data including pages visited and form interactions

How We Use Your Information

Your personal information enables us to provide relevant financial planning consultations and maintain ongoing professional relationships. We use this data to understand your needs and deliver appropriate guidance.

• Conducting personalized financial planning consultations and follow-up communications
• Scheduling appointments and sending consultation-related information and reminders
• Analyzing website performance and improving our service delivery methods
• Complying with Australian financial services regulations and record-keeping requirements

Legal Basis for Processing

We process your personal information based on legitimate business interests and your explicit consent for consultation services.

Legal Basis: We process your data based on legitimate business interests and explicit consent for consultation services

Data Sharing and Disclosure

We do not sell your personal information to third parties. Limited sharing occurs only in specific circumstances necessary for service delivery or legal compliance.

• Service providers who assist with website functionality, scheduling, or consultation delivery
• Legal authorities when required by Australian law or regulatory compliance
• Professional advisers such as lawyers or accountants when necessary for business operations

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices follow Australian Privacy Principles and industry standards.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights by contacting us directly.

• Access to the personal information we hold about you and how it's being used
• Correction of inaccurate or outdated information in our records
• Deletion of your personal information, subject to legal retention requirements
• Data portability to transfer your information to another service provider
• Objection to certain types of data processing, particularly for marketing purposes

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information, please review our separate Cookie Policy. Cookie Policy.

Data Retention Periods

We retain your personal information for as long as necessary to provide consultation services and comply with legal obligations. Typically, this means keeping records for seven years after your last consultation, in line with Australian financial services requirements.

Children's Privacy Protection

Our financial planning services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through website notifications or direct communication with active clients.

Contact Information

For questions about this disclaimer or our services, please contact us using the information below. We aim to respond to inquiries promptly during business hours.